Truth be told, it’s a very challenging time for all of us at the moment.
We know that it’s likely to be a real test for all our businesses, and as a very valued customer of CAME BPT we want to make sure you know, we’re here to support you in whatever way we can. It's taken us a few days to work out what “extra things” we can really do to help and hopefully all that we are trying to do will make some small positive differences for both our customers and our employees alike.
The core value and belief of CAME worldwide, to put people at the centre of all that we do, has never been more prevalent than right now! We have taken the time to explain in detail all the efforts we are making as a company, as colleagues, as friends and like a big CAME family to put people at the centre of our decision making, not only the people in our business but also you and the people in your businesses too.
Centralised office working moves to remote home working in an instant…
Our main objective this week has been to manage the movement of all CAME BPT staff who can realistically work remotely and to do so with immediate effect. Our robust and leading IT infrastructure provided by our amazingly supportive Italian HQ ICT Team has allowed us to systematically deploy almost all of our staff to remote working, including all of our internal sales & technical support departments, full accounts team and full marketing team, all now operating trying to serve our customers as usually as possible and reducing risks for any remaining employees working in the key departments of production, logistics and despatch.
Our priority has been to support the most affected first, including those with dependents, those who are pregnant or who have pregnant partners, partners of key workers, and then moving further along the chain to the slightly less vulnerable (but still hugely important to us).
A huge thank you has to be extended to all staff who have patiently waited their turn to be issued with the ICT equipment and setup they need to return home for a safe setup and environment to go about their normal jobs.
Our intention is to have by Tuesday next week all our telephone-based workers fully operational from the safety of their homes, answering all your queries, processing quotations and orders, and offering valued technical support services to any customers out in the field who need that important help.
We apologise if there have been some outages this week while we make the transition but fingers crossed, broadband speeds permitting, we will be almost back to normal from next week onwards.
So, what does this all mean for our business operations?