Support for Installers

At CAME UK, we take pride in our longstanding commitment to supporting installers through industry-leading training services. Our state-of-the-art training centres, complete with dedicated classrooms and fully operational equipment, including full-sized gate models at many of our locations, offer attendees a dynamic, hands-on learning experience.

We continue to lead the way in innovation with a suite of comprehensive online training courses designed to complement our full in-person programme. These flexible, on-demand modules enable you to gain essential knowledge and skills, whenever and wherever it suits you.

This is all part of our mission to ensure every installer has the knowledge, confidence, and technical expertise to succeed.

• In-Person Training – We offer hands-on, in-house training for all of our systems at our comprehensive, purpose-built training rooms located in the East Midlands, High Wycombe, Livingston, and Dublin. Our courses cover theory, technology, and programming techniques, alongside fault-finding and hands-on practical work with simulated site scenarios.
• CAMESafe – The CAMESAFE Installer Certificate accredits installers of gate and barrier automation systems, providing essential knowledge of UK safety laws and elevating standards of automation safety for individuals and businesses alike.
• CAME Connect Certified Installer – Harness the full capabilities of CAME Connect in this in-depth course, which explores the Connect system and the powerful tools it offers to transform the installation and maintenance of your CAME installations.
• Bite-sized Courses – Bite-size online training designed for installers and engineers working with specific automation and intercom kits. We understand that time is limited, so our CAME E-CADEMY short courses allow you to learn quickly and efficiently at your convenience.
• One-to-one Training – Bespoke training is available on request to support larger or more complex upcoming projects. Arranged in collaboration with your Area Sales Manager and hosted by our expert training team in our purpose-built facilities, these sessions are tailored to focus on the equipment and topics most relevant to your specific needs, giving you the dedicated time and attention your project deserves.

CAME is a global brand with local knowledge and our dedicated UK technical support teams are here to help with your installations every step of the way. From opening a kit box, where you’ll find a UK produced installation guide with locally written content; to specialist support available at the end of the phone, CAME is here to ensure your installs succeed.

On-site support is available from your Area Sales Manager who will be happy to assist with your site surveys and recommend the CAME product for the job. If you encounter an equipment issue during installation, on the rare occasion we can’t solve your problem remotely, we’ve a team of support staff across the country available to problem solve on-site alongside your engineers.

• UK Technical Support – Dedicated, experienced technical support teams for Automation and Intercoms on hand to guide your installations.
• Site Surveys – Need a second opinion on a project? Your Area Sales Manager will be happy to assist you with a site survey and advise which CAME products are most suited to the job.
• On-site Tech Support – On the rare occasion issues cannot be resolved remotely, site support assistance can be provided from our knowledgeable team.
• UK Designed Installation Guides – Fully developed in the UK, Automation and Intercom Kits are supplied with comprehensive step-by-step installation “Quickstart” guides.

Our external and internal sales teams are dedicated to ensuring your CAME projects run smoothly every time. Our dedicated internal teams understand the entire product range, so you can be confident whoever answers your call or email they will have the knowledge and training to manage your request efficiently and correctly. The whole team are on hand should you need a little more advice or direction during the sales process and you will be kept up-to-date on the progress of your order at each step.

CAME quotes raise the bar. Drafted quickly and accurately by the sales team, quotes are enhanced with line-by-line links to product specifications, installation manuals, images and video. You’ll have all the details to hand, project by project to support your own sales and installation process.

• Local Account Managers – Your Areas Sales Manager is always available to support your projects, from site surveys, product support and sales assistance.
• Fast, detailed quotations – your quote requests are turned around quicky ensuring you have all the figures you need with links to tech docs and images.
• Internal Sales Expertise – our internal sales teams across the company have the experience and knowledge to help you quickly.
• Post Sales Support – at CAME sales involvement doesn’t end the moment the sale is made, we’re still on hand to ensure that even beyond delivery you have all the support you need.

Our Castle Donington based marketing team supports the UK and Ireland family of CAME brands. This includes providing a range of services to customers in support of their own business goals. Our experienced internal team have decades of combined knowledge across Web, Social Media, Video Production and Print design and are on hand to offer advice and support for your marketing.

Perhaps you’re looking to understand some of the eccentricities of the Google algorithm or need a few tips on how to get great photos of your installations, just give us a call and we’ll be happy to share our knowledge.

• Case Studies – got a project your particularly proud of that stands out above the rest? Our video production team would love to visit and develop a co-branded case study.
• Customised Brochures – with just a few images and a little bit of text, our print designer can create a custom brochure design for your business to help promote intercoms, automation, access control and more.
• Event Support – ask about our gate demonstration unit, available to borrow for any shows you might be attending. Always popular, book well ahead of time!
• Marketing Assets – need image and video content for your brochures, leaflets and websites? Access our marketing asset depository to help finish off your promotional materials.
• Decades of Marketing Experience – leverage the skills and knowledge of our UK marketing team who are a call away to help support your business marketing goals.