As part of our ongoing commitment to improving service and efficiency, we are pleased to announce that CAME UK will be implementing a major upgrade to our ERP (Enterprise Resource Planning) internal system to align with CAME SpA, our Italian headquarter. The ERP software allows CAME UK to manage accounts, sales, finance and operations, acting as the backbone of our business architecture.
This ‘once in a decade’ development is designed to create a fully integrated and bi-directional SAP system operating between CAME UK and our global head office. Once completed, this will deliver significant long-term benefits to CAME UK, which will result in a better service level for you as our customer.
As with any system migration, there will be a planned short-term impact on our business operations.
To ensure a smooth and successful transition, CAME UK will extend its Christmas trading closure period and will reopen for normal business on Monday, 12th January 2026. This scheduled closure will ensure our local team are better equipped to manage your business processes from the go live date. Our phone lines will remain open for any enquiries and technical support, with all teams readily available to provide help and support during this period. However, normal trading (orders, quotes, accounts, billing & dispatches) will not resume until 12th January 2026.
To avoid any disruption to your supply chain, we strongly encourage all customers to place any orders required for early January delivery no later than Friday, 19th December 2025. This will allow us to process and deliver your goods in sufficient time before our systems go offline for the upgrade.
Below shows the important dates to allow you to manage your orders and deliveries:
| CAME UK (North & South) | |
|---|---|
| Last order date to guarantee pre-Christmas delivery | 19th December 2025 |
| Last despatch date before closure | 19th December 2025 |
| Office closure for Christmas period | Closes: 24th December 2025 Reopens: 2nd January 2026 (No Trading) |
| New ERP live and trading resumes | 12th January 2026 (Trading) |
Below is the availability of each department during the extended trading closure period:
| Service | Week Commencing 2nd January 2026 |
Week Commencing 12th January 2026 |
|---|---|---|
| Sales Support and Advice | YES | YES |
| Sales Orders and Despatch | NO | YES |
| Invoicing | NO | YES |
| Accounts Queries | NO | YES |
| Technical Support | YES | YES |
| Marketing Department | YES | YES |
| Training Department | YES | YES |
We appreciate your understanding and cooperation during this important change. Aligning with CAME HQ and the introduction of SAP marks an exciting milestone for CAME UK as we integrate with the ICT infrastructure of CAME SpA as a global manufacturer, and we’re confident it will bring improved efficiency, transparency, and service quality to all our customers.
If you have any questions or would like to discuss how this may affect your orders, please contact our Internal Support team on email cuk.orders@came.com or phone 0115 921 0430, who are equipped to answer any questions.
We thank you for your support and patience throughout the migration.