Parking Systems
CAME Parkare UK
Comprehensive solutions for parking systems,
including Pay-on-foot and Pay & Display solutions
Parkare began trading on 1st September 1988 as Alfia Services Limited, a third party maintenance company. Following customer demand, the company quickly developed into a manufacturing company, producing their first Pay and Display machine in 1989. By 1992 the company had introduced their range of fully automatic Pay-on-Foot equipment which was an immediate success and has now been installed in many hundreds of sites nationwide. In 2008, Alfia joined Mabyc and Ibersegur to create the Parkare Group and have now launched their new Lynx Pay-on-Foot and Tempo Pay & Display ranges. Employing people in Spain and in directly-owned branch offices in France, the United Kingdom, Chile, Mexico and Peru, Parkare Group distributes its products in 20 countries through various partnerships, creating a powerful global network.
In 2014 CAME acquired Parkare – the parking technology and parking meter specialists.
Developing Tailored Products
Over 50% of our development and innovation department’s resources go towards developing tailored products. There is a continual need to personalise our solutions due our company’s international market and our clients’ demands: from the needs of large operators and airports to small, unattended remote-controlled car parks.
Throughout this development we still support our current install base of equipment. In other words, the current development cycle always incorporates all functions and is historically compatible with all installed systems, for the current and future versions.
Get in touch with your project requirements…
At CAME Parkare, our team of specialist consulting, project and installation execution engineers are available to offer you a comprehensive, tailor-made solution for all your specific needs.
For your greater convenience, CAME Parkare allows you to choose the level of engineering support you require, from consulting or monitoring of your own technical office or engineering department, to total execution of an installation project (turn-key). For global projects, CAME Parkare takes full responsibility for all project activities, from execution or supervision of the building work to start-up of the systems supplied.
Spare Parts & Consumables
CAME Parkare has a spare parts service where our customers can find a wide range and availability of original spare components to maintain the high performance of their installations and avoid any possible interruptions of the operation process.
Parts and consumables can be ordered from our Customer Service team either via phone or email. We hold a comprehensive stock of the most frequently used parts, which can be dispatched same day to the customer’s site or our engineer’s local depot.
We carry stock tickets, which again can be dispatched same day. Tickets can also be ordered and customised to individual sites, using your logo and address.
Customised proximity cards can also be ordered for use with our parking systems.
Service
We set the highest standards of service and that is why our customers continue to use us again and again.
CAME Parkare’s nationwide Customer Service Team offer a personal and flexible approach to their customers needs. Our multi-skilled Contact Centre and Help Desk team offer technical assistance and the timely deployment of skilled Engineers directly to site, backed up by field-based Technical Support Engineers.
Our Contact Centre provides a single contact point to resolve all of our customers’ queries. We have experienced staff and technological resources to take care of any service query related to our products. The Contact Centre listens to our customers’ so we can offer the best solution for their needs, as fast as possible.
CAME Parkare is a member of the BPA and approved by Constructionline, CHAS and SAFEContractor schemes.
Customer Services Management
CAME Parkare’s Customer Services Management is focused on maximising operating profit, which is why it develops preventive, predictive and corrective actions on CAME Parkare systems and installations, in order to:
- Extend the working life of systems and installations.
- Prevent breakdowns or incidents that cause your business to shut down.
- Ensure that the entire system operates properly, keeping unforeseen out-of-budget expenses to a minimum so you can control business costs and focus solely on running your business.
Our multi-skilled Call Centre and Help Desk team offer technical assistance and the timely deployment of skilled Engineers directly to site, backed up by field-based Technical Support Engineers. If your product needs hands-on technical support, one of our trained engineers will be onsite within 24 working hours or even sooner where the service level agreement dictates. All spare parts, labour, software and traveling expenses are included in our top-level service package.
Maintenance Plans
We have a wide-range of services that are designed to meet your needs, no matter how big or small we provide a support solution which is right for you. We have the flexibility to provide our customers with a tailored maintenance plan, to meet your requirements, whether this be seven day a week coverage or a four working hour response.
In order to benefit from our maintenance service, Maintenance Plans for CAME Parkare systems and installations are available to provide you more beneficial access to groups of different services.
Your maintenance plan is dedicated to providing a specialised service to maintain the highest functionality of the products and the management systems of your car parks. The main objective is to optimise the yield and the productivity of the installations and offer a proper solution to all our customers, at a fixed subscription fee.
We usually carry out two preventative maintenance visits per annum on all maintenance options, however, depending on your requirements the number of maintenance visits can be customised. Equipment and software training and refresher courses are available upon request, and can be held either on your site or at one of our four office locations across the UK.
MasterLink
- Preventative maintenance visits scheduled over the operating year
- Discount on spare parts orders
- Preferential rates for call outs not covered by contract
- Provision of labour for service call outs
- Provision of materials for maintenance and service call outs
ServicePlus
- Preventative maintenance visits scheduled over the operating year
- Discount on spare parts orders
- Preferential rates for call outs not covered by contract
- Provision of labour for service call outs
ServiceLink
- Preventative maintenance visits scheduled over the operating year
- Discount on spare parts orders
- Preferential rates for call outs not covered by contract
Get in touch
For technical support and sales assistance…
Sales: 0844 371 70 72
Service: 0844 371 70 73
Fax: 0844 371 70 74
Technical email: cpuk.technical@came.com
Sales email: cpuk.sales@came.com