FAQs

Can I use the gate transmitter to open the garage door?

Certainly. You must configure the transmitter and in a few easy steps you're done.

I do not have space for installation of a ceiling mounted operator, what can I do?

Came recommends EMEGA that is installed directly on the garage door solving your space related problems.

Who do I contact for any problems?

If you register a malfunction please contact one of our service centres or our authorized installers. Any modification to the product will void the rights to the product warranty.

How do I exercise my warranty rights?

To make a warranty claim a valid purchase document must be presented.

Are Came products covered by warranty?

The consumer warranty on our products is 24 months (two years) from the date of purchase, in accordance with applicable consumer protection provisions (Italian Legislative Decree 6 September 2005, n. 206, Consumer Code). The seller of CAME products is directly liable towards consumers, and is responsible for recognising the warranty on our products to them. In order to make use of this right in any way, consumers must contact the seller that sold them the product, and the seller alone, and must also inform them of any faults or defects in the product within two months of discovery. The warranty shall not apply if the user fails to report the defect within the time specified, or if the parts returned as defective have been altered or repaired.

What is the difference between a wired control system and a radio one?

A hard wired system requires a wired connection through electrical wires and generally the control unit is close to the automation,  radio control does not require electrical connections between  the automation and control unit; commands are sent via remote control that takes advantage of the radio waves to send the signal.

What are the advantages to installing a 24V operator?

24V technology maximises the potential of your automation both in terms of practicality and safety: in case of blackout the electronics recognises the fault and allows the activation of the emergency batteriesideal for intense use of the automation; ideal for intense use of the automation; customization of opening and closing and time and slowdown when closing for a silent approach of the leaf; provision for connection with the photovoltaic system Zero-E (only for Fast40, Gard 4, Gard 8);

What does EN Tested mean?

All Came products bear the exclusive EN Tested system marking, which certifies that the solution has been produced and tested according to the rigorous criteria of the European Standards as regards impact force. This means greater safety for the user and greater ease of installation and maintenance for the installer.

What is a Bus system and what advantages does it offer?

The electrical system Bus is a mode of digital information transfer at high speed, as well as of electric current. A bus system is able to support home automation functions of a house. Its main characteristic is that unlike a normal electrical system in which each cable performs a precise function, the Bus line can streamline manage several devices. Also, the configuration of the devices to be managed can be changed without any problem, by acting directly on the control module.

What does the term "proprietary protocol" mean?

A home automation system with proprietary protocol, such as Came, interfaces easily with any type of automation, including those of third-party, without requiring the intervention of a system integrator. Unlike systems with open protocol, it is not necessary to pay royalties and certifications. Furthermore, the HE! Came system integrates with various communication protocols: it communicates with the outside world using standard TCP / IP, it interfaces with devices using KNX protocol, with the DMX and Dali protocols used in lighting and, with the protocols of the companies Tutondo and Vivaldi operating in the the sound systems field.

Compared to a traditional system, how much does a BUS electrical system for a new house cost?

The Bus system is applied both in restructuring and in newly built homes. The costs of a Bus installation, in the latter case, are minor compared to restructuring a plant. Compared to a traditional system, the cost of a bus system is higher and varies depending on the additions that are to be connected, but in the long run offers advantages for two reasons: the bus system increases the value of your home, also in relation to legislation on the classification of electrical installations; the ability to manage power consumption by optimising their use can save you money on your bills.

What does "Home Automation" mean?

The term Home Automation indicates the integration of all home automation and applications into a single home automation control system. The Came home automation system allows you to integrate the automation of gates, rolling shutters and garage doors with the alarm, intercom, load control, temperature control systems and much more.

Can I partially open the awning?

The movement of the awning may be stopped at any point you want, either manually or automatically by setting a preferred intermediate point (option on some electronic models).

Can I use the awning transmitter to open the gate?

The transmitter for the awnings is compatible with Came TAM technology for which you can control the operators equipped with this technology.

I have an old awning, can I automate it?

Certainly, using suitable accessories and components.

I would like to be able to control the awning via radio. How can I do this?

The motors must be equipped with a receiver, internal or external.

I would like to be able to program sun awning opening and closing. How can I do this?

To program opening and closing times a timer must be installed.

What are the possible ways to automate my awning?

You must size the automation according to the needs and characteristics of the awning, such as the dimensions, projection and the number of arms that support it. Ask our authorised installers for advice.

What is the difference between a wired control system and a radio one?

The main difference is the connection between the control devices and receivers: hard-wired units are cable connected. Radio systems use the transmission of radio waves to communicate.

What kind of awning can be automated?

Came proposes motors and accessories for powering most of the awnings on the market up to 5 meters of extension.

Why automate awnings?

Safety, ease of use, comfort, energy savings, privacy are some of the benefits that automation can give you when it comes to windows and doors for your home. Moreover, thanks to the linearity and precision of movement, your awning remains intact over time.

Why should I automate my shutters?

Safety, ease of use, comfort, energy savings, privacy are some of the benefits that automation can give you when it comes to windows and doors for your home. Moreover, thanks to the linearity and precision of movement, your shutter remains intact over time.

What is the difference between a wired control system and a radio one?

The main difference is the connection between the control devices and receivers: hard-wired units are cable connected. Radio systems use the transmission of radio waves to communicate.

I would like to be able to control the shutters or the screen via radio. How can I do this?

The motors must be equipped with a receiver, internal or external.

What kind of shutter can be automated?

Came is able to provide motors and accessories for automating any type of shutter.

What kind of indoor curtain can be motorised?

Only those with vertical winding.

Can I use the shutters transmitter to open the gate?

The transmitter for the shutters is compatible with Came TAM technology for which you can control the operators equipped with this technology. The same receiver can be matched both to the gate and the shutter.

What is a screen?

The screen is a vertical shutter to limit solar radiation inside the premises. Typically the screen is a curtain that is wound on a tubular support, inside which an operator is installed.

I have a shutter almost 3 m long, can I automate it?

Certainly, but the operator must be dimensioned according to the characteristics of the load to be lifted.

I have an old shutter, can I automate it?

Certainly, using suitable accessories and components.

Can I partially open the shutter or the screen?

The movement of the shutter or the screen may be stopped at any point you want, either manually or automatically by setting a preferred intermediate point (option on some electronic models).

Can I automate an existing indoor curtain?

Certainly, as long as a roller curtain is vertical.

Can I program my installation by myself?

Functions are programmed by the installer in relation to needs expressed. The installer must give the instruction manual to the user and explain how to change the settings.

What are the possible ways to automate my shutters?

It depends on several factors, such as the surface of the shutter, its weight, and the customer requirements.

I would like to be able to program opening and closing. How can I do this?

To program shutter or screen opening-closing times a timer must be installed.

How do I memorise Top transmitter at 433.92 MHz?

1. Simultaneously press the two top buttons of the new transmitter (in case of model with 4-keys), until the LED flashes faster; 2. Press the button on which you want to enable the open command; 3. Within 10 seconds from "Phase 2", bring the already programmed transmitter close to the one still to be programmed by pressing the button that controls the replicate operation. After saving, the LED will flash 3 times; 4. Now the transmitter is ready to be used.

Can I use the gate transmitter to open the garage door?

Certainly. You must configure the transmitter and in a few easy steps you're done. For example, in a common private dwelling, if owning a two-channel radio transmitter, it is possible to combine a channel for opening the gate and the other channel for the garage door.

What happens in the event of a power outage?

All Came products for the automation of sliding and swing gates come with a release system to open and close your gate manually in case of power outage. The 24V versions also feature a handy card for connection to the back-up battery that allows for optimal operation in all situations.

Is it mandatory to give a copy of the Declaration of Conformity of the automated gate to the owner?

Yes! The declaration must be kept in the technical folder and a copy shall be delivered to the owner.

Is it mandatory to install the product label?

Yes, as per machinery directive.

In case of snow, will the operator experience faults?

All Came Products for the automation of sliding and swing gates can withstand temperatures up to 20 degrees below zero, while the internal components are isolated from external agents such as water and dust. In the case of heavy snowfalls, be sure to clear snow from the area affected by the movement of the gate to prevent the operator to block when finding the obstacle and the photocells not to be clearly visible.

Is maintenance always mandatory?

Maintenance of automatic gates must be performed in accordance with the maintenance plan. Maintenance is the responsibility of the owner who becomes responsible for accidents or damage due to poor maintenance or lack thereof. Came recommends that you prepare and implement a maintenance plan, as specified in the maintenance manual.

I would like to install wireless photocells. How can I do this?

Within the range of safety accessories, Came offers battery powered DB photocells. These allow you to safely move your automation without the need for cable connections, giving you the possibility to cover the perimeter of the area affected by the movement of the gate.

Why do I have to certify the installation of the gate automation?

It is required by law to certify the automation of a gate.

What is the average service life of a gate-operator?

A gate-operator generally has a service life of 10 years, but as with any automated product its decay varies in relation to the frequency and type of use and the maintenance carried out. Following the manufacturer's recommendations allows you to extend the service life of your automation.

What steps must be carried out before you install a gate-operator?

Before installing any operator, electrical connections must be prepared and it is mandatory to know the type of gate to automate. For undergound solutions the foundation box must be set into the ground.

What safety devices must I install?

Came products with  EN Tested technology perfectly comply with the minimum requirements for impact force detection, however we always recommend the installation of photocells, preferably on the side of the road if in the vicinity of a public passageways. It is essential that installation be performed in a workmanlike manner. If the gate is designed for intensive use, you can also install sensitive edges that reverse the direction of travel when in contact with any obstacle. Finally, we recommend that a flashing light signals of the operator motion status.

What types of gate can be automated with Came solutions?

Came products allow you to automate new or existing sliding or swign gates depending on the needs of the customer.

What are the benefits of having an automated gate?

What's more uncomfortable than having to get out of the car and push the gate of the house to open and close it, especially when it rains? This is why Came offers you a wide range of operators for your needs in order to improve the quality of your life.

Does Came also sell the door/the gate or just the operator?

Came manufactures and sells the world's widest range of automation systems for residential, commercial and industrial applications, including operators for swing or sliding gates but does not actually sell gates.

What do I need to know to choose the right automation?

In order to install a gate operator, in addition to knowing the width of the passage and the weight of the gate, you have to check the type of application and use for which it is intended. The choice of the right operator is crucial to ensure longer service life of your operator with less problems.

Who do I contact for any problems?

For malfunctions please contact one of our service centres or our authorised installers. Any tampering carried out by unauthorised personnel may void your warranty.

Why do I have to certify the garage door operator?

It is required by law to certify the automation of a garage door.

What precautions should I take if I have children in the house?

Came products are subject to stringent safety tests before being marketed. EN Tested technology ensures that when the door comes into contact with an obstacle, however minimal, the operator automatically blocks movement, reversing the direction. Want more peace of mind? Came always recommend the installation of photocells and flashing lights.

What are the benefits of having an automated garage door?

What's more uncomfortable than having to get out of the car and having to lift your garage door, especially when it rains? This is why Came offers you a wide range of operators for your needs in order to improve the quality of your life...with only a single finger.

Does Came also sell the door or only the operator?

Came manufactures and sells the world's widest range of automation systems for residential, commercial and industrial applications, including operators for garage doors and does sell overhead or sectional doors through CAME GO products.

Who is responsible for failure of the automation?

The contract that governs the relationship between the installer and the customer provides for, in favour of the latter, an action for discrepancies and faults of the work which shall expire two years from the date of delivery thereof (Article  1667 Civil Code). With regard to liability for defective products, the manufacturer is responsible for a period of 10 years from the date of installation of the garage door operators.

How can I open my garage door in the event of a power outage?

All Came products for the automation of garage doors come with a release system to open and close your garage manually in case of power outage. The 24V versions also feature a handy card for connection to the back-up batteries that allows for optimal operation in all situations.

Is it mandatory to give a copy of the Declaration of Conformity of the automated garage door to the owner?

Yes! The declaration must be kept in the technical folder and a copy shall be delivered to the owner.

Is it mandatory to install the product label onto the garage door?

Yes, as per machinery directive.

I have an overhead door that retracts entirely, can I install a Came operator?

Certainly, the range of products to automate your garage door meets your needs whether you have a partially or fully retracting overhead door.

Is a overhead door or sectional door better?

It depends on your needs and on the size of the garage. Came lets you automate both, combining the aesthetics of your garage door with great operating convenience.   Discover the full range, click here.

Which safety devices must I install?

Came offers a wide range of security products such as the photocells, sensitive edges and signal lights.

What are the possible ways to automate my garage door?

Your garage door can be automated in two ways depending on whether your door is of the sectional or overhead type. In the case of sectional doors the operator must be applied to the ceiling, while with an overhead garage door the operator can be ceiling or door mounted.

Must I install a flashing light even if my garage does not face the road directly?

Came always recommends the installation of a flashing light with the installation of a garage door operator, as it signals the state of movement of the operator further reducing the risk of contact with an obstacle.

Can all types of garage doors be automated?

Yes, you can automate new or existing overhead or sectional doors.

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